Menurut Founder Benson Indonesia, Patrick Rimba kemajuan teknologi yang dibuat oleh manusia seiring waktu semakin maju dan berkembang. Salah satunya, yaitu pergeseran preferensi konsumen dalam layanan digital atau yang lebih dikenal dengan istilah phygital (physical-digital). “Ke depan layanan phygital ini akan semakin diminati dan memainkan peran penting dalam ekosistem digital,” kata Patrick dalam keterangannya yang diterima pada Rabu (twenty five/5). Revolusi teknologi secara essential telah mengubah cara hidup, bekerja, dan bagaimana individu berhubungan satu dengan yang lainnya. Phygital adalah perpaduan teknologi yang mempermudah Usaha Mikro Kecil dan Menengah (UMKM) menjalankan strategi pemasaran produk dalam jangkauan yang lebih luas. Secara garis besar, konsep phygital ini memungkinkan pelaku bisnis menggunakan ilmu pengetahuan berbasis teknologi digital untuk memperkaya pengalaman pengguna (consumer working experience) dalam berbelanja on line serta memberi kemudahan bagi pelaku bisnis maupun pelanggan itu sendiri. “Intinya Phygital adalah kombinasi serious everyday living marketing dan on the web strategy,” kata Patrick yang baru-baru ini dianugerahi greatest efficiency Digital enterprise 2022. Mengajarkan UMKM mengkombinasikan usaha konvensional dengan sistem phygital adalah bentuk kepedulian Patrick terhadap perkembangan bisnis secara digital di Indonesia. Baca juga: Dukung Ekspor Produk UMKM, Bea Cukai Lakukan Sinergi dengan Perwakilan lender di Daerah Menurutnya, persoalan yang seringkali ditemui saat membantu ratusan UMKM untuk go digital, yaitu pada strategi pemasaran yang kurang tepat sasaran.
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